Terms and Conditions

Introduction​​
Welcome to the Terms and Conditions for New Endeavours Life Coaching, a comprehensive agreement that outlines the rights, responsibilities, and expectations for both our clients and our coaching services. This document covers a range of important topics, from the services we provide to terms of our website use, the protection of intellectual property and confidentiality and sits alongside other applicable terms, conditions, provisions and policies. By visiting our site and engaging with our services, you agree to abide by these terms, ensuring a positive and productive website user and coaching experience for all.

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Definitions

To ensure a clear understanding of the terms used throughout this agreement, we have provided the following definitions: 

Client: The individual or organization receiving life coaching or menopause wellness services from New Endeavours Life Coaching.

 
Coach: The certified life coach and menopause wellness practitioner providing coaching and menopause wellness services for New Endeavours Life Coaching. 

Intellectual Property: All creative works, designs, and materials developed by New Endeavours Life Coaching, Multimarketing Ltd which holds the intellectual property in the New Insights coaching program), or Gateway Workshop (which holds the Intellectual Property for the Menopause Wellness Practitioner Training Program) for its for use in the delivery of its coaching and menopause wellness services.

Our site: our website www.newendeavours.com

Services: The range of life coaching and menopause wellness offerings, including, but not limited to, one-on-one sessions, group workshops, and customized programs, provided by New Endeavours Life Coaching. 

Website user: The individual or organization visiting, accessing or browsing our website.

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Terms Of Website Use

This terms and conditions of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.newendeavours.com or services, whether as a guest user, registered user or customer. Use of our site includes accessing, browsing, or registering to use our site. 

Please read these terms and conditions carefully before you start to use our site, as these will apply to your use of our site. 

We recommend that you print a copy of this for future reference. 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. 

If you do not agree to these terms and conditions of use, your only remedy is to discontinue using our site.

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Other Applicable Terms

These terms and conditions of use refer to the following additional terms, which also apply to your use of our site and services:

 

• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate. 

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• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
   

• Our Cookie Policy, which sets out information about the cookies on our site.
   

• Our Coach-Client Agreement, which sets out specific information about the terms and conditions for engaging our services.
   

• Our Code of Ethics Which sets out information about the New Insights Code of Ethics and Conduct for New Insights Coaches. This Code of Ethics also applies to any and all coaching or menopause wellness services.
   

• Any other Policies and Procedures for New Endeavours Life Coaching not published on our site that you may request to see.
   

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Information About Us

Newendeavours.com is a site operated by New Endeavours Life Coaching. New Endeavours Life Coaching is a sole proprietorship providing life coaching services by New Insights Certified Life Coach, Karen M Greaves, BSc (Hons) MSc PGDip. Additionally, Karen is a Certified Menopause Wellness Practitioner and therefore, we also provide Menopause Wellness Coaching Services. We are regulated by The Information Commissioner’s Office (ICO).

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Services Provided 

New Endeavours Life Coaching offers a range of services to help our clients achieve their personal and professional goals.

For more information about the specific services for both Menopause Wellness and Life Coaching, please visit our Menopause Wellness Program and Life Coaching Services on our website.

Our services may include, but are not limited to:

 

• One-on-One Coaching - Personalized coaching sessions tailored to each client's unique needs and objectives.

 

• Group Workshops - Interactive group sessions that provide a supportive and collaborative environment for clients to explore shared challenges and learn from each other's experiences. 

 

• Customized Programs - Bespoke coaching programs designed to address specific client needs.

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Fees And Payments 

New Endeavours Life Coaching operates on a transparent and flexible pricing model to ensure our services are accessible to all. Our fees are based on the specific services provided and the duration of the coaching engagement. Clients will be provided with a detailed invoice outlining the applicable fees and payment schedule.

Current Basic Service Fees:

 

• One-on-One Coaching (per session) - £75 

• Group Workshop (per participant)  - £60 
   

For more detailed information about the fees and rates for our services and packages, please refer to the  Menopause Wellness Program and Life Coaching Services pages on our website.
 

Payment options currently available to clients are: 
 

• Payment via online bank transfer (session, monthly or block)
   

Clients are responsible for ensuring timely payment of all fees and invoices to maintain active coaching services. To make this easier, all payments are required to be made up front. 

 

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Cancellations And Refunds 

We understand that life can be unpredictable, and circumstances may arise that require clients to cancel or reschedule their coaching sessions. To ensure a fair and transparent process, we have established the following cancellation and refund policy: 

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Cancellations 

Clients can cancel or reschedule a coaching session with at least 24 hours' notice without incurring any fees. We may charge the client for the full session if the client fails to turn up for the session or the cancellation is made within 24 hours of the scheduled session. 

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Refunds 

Refunds for unused services or sessions are available upon request, subject to a 10% administrative fee. Refunds will be processed within 14 business days of the request. Refunds are not available for completed coaching sessions, programs, packages or workshops. 

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Exceptions 

In the event of extenuating circumstances, such as medical emergencies or unexpected personal crises, the cancellation and refund policy may be waived at the discretion of the Coach.
 

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Confidentiality, Privacy and Ethical Conduct

New Endeavours is committed to maintaining the highest standards of confidentiality and privacy. All personal and sensitive information shared by clients during the coaching process will be treated as strictly confidential. Our coaches are bound by a professional code of ethics to protect client information and ensure that it is not disclosed to any third parties without the client's explicit consent, unless under exceptions circumstances (See below).

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Confidentiality

The following is set out in Clause 10 of our Coach-Client Agreement:

10. The parties agree to respect the confidentiality of any information provided to each other during the coaching sessions and not to disclose such to any third party without the other’s explicit consent. However, the coach reserves the right to break confidentiality under the following conditions:

a)    Required by law (legally obliged disclosure) if she has been:
 

• Told about an act of terrorism,

• Been made aware of drug trafficking and/or money laundering,

• Court orders or subpoenas.

b)    Permitted disclosures (where disclosure by the coach is discretionary):

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• Child protection and safeguarding,

• Protection of vulnerable adults,

• Risk of suicide or serious self-harm to client or harm to others.

By agreeing to these terms and conditions I declare that I understand, acknowledge and agree to the conditions where the coach reserves the right to breach confidentiality.

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Privacy Protection 

New Endeavours employs secure data storage and communication methods to safeguard client information and ensure compliance with relevant data protection laws and regulations. For more information, please see our Privacy Policy and our Cookie Policy.

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Ethical Conduct 

Our coach is trained to uphold the highest standards of professional conduct, always prioritizing the well-being and trust of our clients. Please read our Code of Ethics for more information.

 

Transparent Policies 

Clients can access our comprehensive policies, provisions and procedures published on our website or upon request (if not published on our site), ensuring a clear understanding of our data handling practices and practices.

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Accessing Our Site

Our site is made available free of charge.
 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
 

You are responsible for making all arrangements necessary for you to have access to our site.
 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
 

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site, or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

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Your Account and Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use and other applicable terms and conditions.
 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at newendeavours@protonmail.com.

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Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  
 

Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
 

All materials, including but not limited to worksheets, templates, and proprietary content, developed by New Endeavours Life Coaching for use in the delivery of its coaching and menopause wellness services are the exclusive intellectual property of New Endeavours Life Coaching. Clients are granted a limited, non-transferable license to use these materials during their coaching engagement. Clients are prohibited from reproducing, distributing, or modifying these materials without the express written consent of New Endeavours Life Coaching.
 

All materials, including but not limited to worksheets, templates, and proprietary content, developed by Multimarketing Limited (the company that holds the Intellectual Property in the New Insights coaching programme) for use in the delivery of its coaching services are the exclusive intellectual property of Multimarketing Limited. Clients are granted a limited, non-transferable license to use these materials during their coaching engagement. Clients are prohibited from reproducing, distributing, or modifying these materials without the express written consent of Multimarketing Ltd.
 

All materials, including but not limited to worksheets, templates, and proprietary content, developed by Gateway Workshops Ltd and Denise Goff (the company and author that holds the Intellectual Property of the Menopause Wellness Practitioner’s Course) for use in the delivery of its Menopause Wellness services are the exclusive intellectual property of Gateway Workshops Ltd and Denise Goff. Clients are granted a limited, non-transferable license to use these materials during their coaching engagement. Clients are prohibited from reproducing, distributing, or modifying these materials without the express written consent of Gateway Workshops Ltd and Denise Goff.

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Disclaimer

No Reliance on Information

The services provided by New Endeavours Life Coaching including life coaching and menopause wellness practitioner services are intended to offer support, guidance, and education. The coach is not a licensed medical professional, and the information provided on our website or through our services is not a substitute for professional medical advice, diagnosis, or treatment.

Any advice or material provided is based on opinion, personal experiences or information from articles, medical journals or books.

Our coach may provide general information regarding menopause symptoms, lifestyle changes, stress management techniques, and other wellness strategies. However, it is important to note that individual experiences may vary. The information we provide should not be construed as medical advice or a replacement for seeking advice from qualified healthcare professionals.

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We do not create any patient-physician relationship through the use of our services or content on our website. Any decisions made based on the information provided by New Endeavours Life Coaching are at your own risk.

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It is recommended that you obtain medical advice from your General Practitioner or relevant healthcare provider before making any significant changes to your lifestyle, diet regimen or treatment plan for managing menopausal symptoms. It is crucial to inform your healthcare provider about any complementary treatments you may be exploring in conjunction with their care.

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Client Responsibility 

New Endeavours Life Coaching will make every effort to provide high-quality coaching and menopause wellness services and support to our clients. However, we cannot guarantee specific outcomes or results, as the success of the coaching process ultimately depends on the client's commitment, effort, and willingness to implement the strategies and techniques discussed during the sessions.

Clients are responsible for their own decisions, actions, and outcomes resulting from the coaching services provided by New Endeavours Life Coaching.

If there are specific questions concerning medical conditions related to menopause or if you require individualized medical advice it is essential to consult with a qualified healthcare professional prior to implementing suggestions provided by New Endeavours Life Coaching.

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If you have concerns about engaging in life coaching sessions due to mental health issues such as depression or anxiety disorders seek guidance from a mental health professional before proceeding further with coaching sessions.

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No Implied Warranties 

New Endeavours does not make any warranties, express or implied, regarding the effectiveness or suitability of its coaching or menopause wellness services for any particular client or situation. 

 

 

Limitation of Liability 

In no event shall New Endeavours be liable for any indirect, special, or consequential damages arising from the use of its coaching or menopause wellness services, even if advised of the possibility of such damages.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scottish law.
 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 
 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

 

• use of, or inability to use, our site; or

• use of or reliance on any content displayed on our site.

 

If you are a business user, please note that, we will not be liable for:

• loss of profits, sales, business, or revenue,

• business interruption,

• loss of anticipated savings,

• loss of business opportunity, goodwill or reputation, or

• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

By accessing this website or utilizing our services at New Endeavours Life Coaching, you agree that you have read and understood this disclaimer and acknowledge that New Endeavours Life Coaching does not assume responsibility for any consequences resulting from following the information offered through our website, services and programs.

For further inquiries about this disclaimer statement please contact us using the details found on the Contact page of this website or at the end of this document.

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Uploading Content to Our Site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
 

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but you are required to grant us and other users of the site a limited licence to use, store and copy that content and to distribute and make it available to third parties.  The rights you license to us are described in the next section (Rights You Licence).

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
 

The views expressed by other users on our site do not represent our views or values.
 

You are solely responsible for securing and backing up your content.

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Rights You Licence

When you upload or post content to our site, you grant the following licenses:
 

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and
   

• A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.

We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

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Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

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Linking To Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
 

You must not establish a link to our site in any website that is not owned by you.
 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
 

We reserve the right to withdraw linking permission without notice.
 

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
 

If you wish to make any use of content on our site other than that set out above, please contact us via our site or the contact details provided at the bottom of this document.

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Third Party Links and Resources in Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
 

We have no control over the contents of those sites or resources.

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Applicable Law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed and construed by Scottish law. You and we both agree to that the Scottish Courts will have non-exclusive jurisdiction. 
 

However, if you are a resident of England and Wales you may also bring proceedings in England and Wales, and if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
 

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed and construed in accordance with Scottish Law. We both agree to the exclusive jurisdiction of the Scottish Courts.

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Changes To These Terms and Conditions

We may revise these Terms and Conditions of use of our site or services at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. If any changes are significant, we will also notify you of these changes.

Please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

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Some of the provisions contained in these Terms and Conditions may also be superseded by provisions, policies or notices published elsewhere on our site.

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Contact Details

If you have any questions or concerns about these Terms and Conditions, please contact us at:

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Email: newendeavours@protonmail.com

Phone/text: (+44)07979150385

Website: www.newendeavours.com

 

 

Thank you for visiting our site.

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Review and Revision History​

Version: V1.0

Date Reviewed & Updated: 30/08/2024

Section(s) Updated: Entire Document

Reviewed & Updated By: Karen Greaves

Next Review Date: 30/02/25​